💳 REFUND POLICY – PRIMEAURA.CO.ZA
Effective Date: 01 April 2026
1. General Policy
All payments made for paid listings (Standard & Premium) are non-refundable, except in specific cases outlined below.
2. Exceptions
Refunds may be considered if:
- A payment was made in error (duplicate payment)
- The service was not delivered as described
All refund requests must be submitted within 7 days of payment.
3. No Refunds For
We do not provide refunds for:
- Change of mind
- Lack of results or leads
- Partial use of a subscription period
- Removal or suspension due to violation of Terms
4. Subscription Services
- Paid listings are billed per cycle (monthly or as stated)
- Users are responsible for cancelling their subscription if they no longer wish to continue
- No refunds will be issued for active billing cycles
5. Processing of Refunds
Approved refunds will be processed via the original payment method within 5–10 business days.
6. Contact for Refunds
📧 Email: refunds@primeaura.co.za